Frequently Asked Questions

  • We offer a wide range of jewelry, including necklaces, bracelets, earrings, rings, and custom pieces. Our collection features various materials such as gold, silver, gemstones, and more.

  • You can place an order directly through our website. Simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your order.

  • Yes! We do most custom jewelry design. If you have a specific idea in mind, please contact us through our website or email us at, jim@spiritofeq.com, and we’ll be happy to discuss your vision.

  • We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

  • Processing times vary depending on the item. Most orders are processed within 2 business days. Shipping times depend on your location and the shipping method selected at checkout. You will receive a tracking number once your order has shipped.

  • Yes, we offer international shipping! Please note that shipping times and costs may vary based on your location. Additional customs fees may apply depending on your country’s regulations.

  • Item descWe want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 15 days of receiving it for a full refund or exchange, provided it is in its original condition. Please refer to our Return Policy page for more details.

  • To keep your jewelry looking its best, we recommend storing it in a cool, dry place and avoiding exposure to harsh chemicals. Clean your jewelry regularly with a soft cloth and avoid wearing it while swimming or exercising.

  • Yes! We offer gift wrapping for an additional fee. You can select this option at checkout, and we’ll make sure your jewelry is beautifully packaged for that special occasion.

  • If you have any questions or need assistance, feel free to reach out to our customer service team via our Contact Us page, or email us at jim@spiritofeq.com. We’re here to help!

  • Yes! We value our customers and offer a loyalty program where you can earn points for every purchase. These points can be redeemed for discounts on future orders. Sign up for our newsletter to stay updated on our rewards program and special promotions.

  • Absolutely! Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order’s status on our website or through the shipping carrier’s website.

  • If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will work with you to resolve the issue, whether that means a replacement or a refund.

  • Yes, we offer a warranty on our jewelry against manufacturing defects. Please refer to our Warranty Policy for more details on coverage and claims.

  • If you need to change or cancel your order, please contact us as soon as possible. We can make changes or cancel your order if it has not yet been processed for shipping.

  • We use a variety of high-quality materials, including sterling silver, gold (yellow, white, and rose), and a range of gemstones such as diamonds, sapphires, emeralds, semi-precious stones and more. Each product description includes detailed information about the materials used.

  • We offer both natural and lab-created gemstones. Each product listing specifies the type of gemstone used, so you can make an informed choice based on your preferences.

  • To find your ring size, you can use our Ring Size Guide available on our website. Alternatively, you can visit a local jeweler for a professional measurement.

  • We frequently run promotions and offer discounts to our customers. Be sure to sign up for our newsletter to receive updates on special offers, sales, and exclusive discounts.

  • If you forget your password, simply click on the "Forgot Password?" link on the login page. You will receive an email with instructions to reset your password.

  • Yes! You can create a wish list by adding items to your favorites. This feature allows you to save pieces you love for future reference or to share with friends and family.

  • If you receive an item that is different from what you ordered, please contact us immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

  • Currently, we operate exclusively online. However, we are committed to providing excellent customer service and are always available to assist you through our website or via email.

  • To stay informed about our latest collections and new arrivals, subscribe to our newsletter. You can also follow us on social media for updates, promotions, and behind-the-scenes content.

  • We take your privacy seriously. Our website uses secure encryption to protect your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and protect your data.

  • Absolutely! Our jewelry makes for perfect gifts for any occasion. You can choose to have your order gift-wrapped, and we can include a personalized message if you’d like.

  • Yes! We provide a variety of resources on our website about how to care for your jewelry, including cleaning tips and storage recommendations. Check out our Jewelry Care Guide for more information.

  • If you have any additional questions or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help and will respond as quickly as possible.

  • While we currently do not offer public tours of our workshop, we are happy to share insights about our design and crafting process through our blog and social media channels. Stay tuned for updates!