Our Repairs Processing Center only accepts repairs for items purchased on https://jimsjewelrybydesign.com.

At Jim’s Jewelry by Design quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair please email jim@spiritofeq.com. Please reference your Name, Address, Order Number, Repair Issue and a photo of the damaged piece. You will be provided a Repair Authorization Number which must be clearly labeled on the package.

We will repair any breakage caused by manufacturer defect at no charge within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.

Jewelry Care Guide for Jim's Jewelry by Design

At Jim's Jewelry by Design, we want your jewelry to shine as brightly as the day you received it. Proper care and maintenance are essential to preserving the beauty and integrity of your pieces. Here’s a short guide to help you care for your jewelry effectively.

1. General Care Tips

- Store Properly:

- Individual Storage: Store each piece of jewelry separately to prevent scratching and tangling. Use soft pouches, anti-tarnish cloths, or dedicated jewelry boxes with compartments.

- Avoid Humidity: Keep your jewelry in a dry environment. Humidity can cause tarnishing, especially in silver pieces.

- Avoid Harsh Chemicals:

- Chemical Exposure: Keep your jewelry away from household cleaners, bleach, and other harsh chemicals. These can damage the metal and stones.

- Perfumes and Lotions: Apply perfumes, lotions, and hair products before putting on your jewelry to minimize exposure.

- Remove Before Activities:

- Physical Activities: Take off your jewelry before exercising, swimming, or engaging in any activities that may cause impact or exposure to chemicals.

- Household Chores: Remove jewelry when doing household chores, especially when using cleaning products.

2. Cleaning Your Jewelry

- Regular Cleaning:

- Basic Cleaning Solution: Mix warm water with a few drops of mild dish soap. Soak your jewelry for a few minutes, then gently scrub with a soft cloth or a soft-bristled toothbrush.

- Rinse and Dry: Rinse thoroughly under lukewarm water and dry with a soft, lint-free cloth.

- Gemstone Care:

- Diamonds: Clean with a mixture of warm water and mild soap. Use a soft brush to clean around the setting. Rinse and dry with a soft cloth.

- Pearls: Wipe with a damp cloth after wearing. Avoid soaking them in water, and store them flat to prevent stretching.

- Colored Gemstones: Check specific care instructions, as some stones (like opals and emeralds) may require special handling. Generally, use a soft cloth and avoid harsh chemicals.

- Professional Cleaning: Schedule a professional cleaning and inspection at least once a year, especially for intricate pieces or those with valuable gemstones.

3. Specific Care for Different Metals

- Gold Jewelry:

- Cleaning: Use a mild soap solution and a soft cloth. Avoid abrasive cleaners that can scratch the surface.

- Tarnishing: Gold does not tarnish, but gold-plated items may require more care. Store them properly to avoid scratches.

- Silver Jewelry:

- Tarnishing: Silver tarnishes over time due to exposure to air and moisture. Use a silver polishing cloth to remove tarnish.

- Storage: Store silver jewelry in anti-tarnish pouches or cloths to minimize tarnishing.

- Platinum Jewelry:

- Durability: Platinum is highly durable and resistant to tarnishing. Clean with mild soap and water, and dry with a soft cloth.

- Scratches: While platinum is strong, it can scratch. Regular polishing can help maintain its shine.

We’re here to help! Contact us to inquire about your order, speak to a stylist for custom requests or ask any questions you might have. 

Any items you see on our official social media channels are available for purchase. If you can’t find something on our website, please contact our team.

General Inquiries 

jim@spiritofeq.com

T: 614.774.8048